Quality Assurance

General – Quality may be characterized as the meeting of a project’s defined objectives. Proper definition of the project’s objectives is a prerequisite to providing quality services. Development and definition of a project’s objectives is a joint effort of the client and Zivic & Hurdle and set forth in the pertinent Agreement between the Client and Zivic & Hurdle Architects. Proper communications is necessary throughout a project so that the client’s perception of quality services received is in agreement with Zivic & Hurdle’s perception and is consistent with requirements of the Agreement.Quality Control may be defined as maintaining a specified level of quality through the application of various control procedures, such as plans, checklists and reviews.

A Quality Control Program may be defined as providing confidence to Zivic & Hurdle Architects that the services provided to the client meet the project’s objectives. A quality control program must be managed such that proper quality objectives are established and the quality control procedures are effectively implemented. Therefore, a quality control program is extremely broad and consists of virtually everything we do in the planning and execution of a project. It begins during proposal preparation when the project scope is defined as are the responsibilities of Zivic & Hurdle Architects and the client. A quality control program is not simply seeing that a final review of a design is made prior to its submission!

While many factors and procedures are involved in providing quality services, it is only by every individual’s dedication to quality and by the implementation of quality control, using established procedures on a project-by-project basis, that consistently acceptable quality service will be provided. In a design service organization such as Zivic & Hurdle Architects, quality is as much a matter of attitude as it is the implementation of specific procedures.

Policy – It is Zivic & Hurdle Architects policy to provide quality services to its clients in a cost-effective manner. Quality control is considered the central or core ingredient to the continued viability and well-being of the Company, as it contributes to a high degree of client satisfaction, increased value of services, reduced sales and marketing costs, a high professional reputation, cost effective financial and project management and the minimization or elimination of costly and damaging professional liability claims. Accordingly, the quality of services performed is to receive top priority in project planning and execution, so that services are performed with the exercise of a reasonable standard of care for professional services.